Privacy Policy
Your privacy matters to us.
Welcome to Snapkoo
Snapkoo ("Snapkoo", "we", "us", or "our") is a platform that allows people to write messages they never sent to someone.
The recipient can know that someone left an Unsent for them, including the sender's name, while the actual message remains hidden.
This Privacy Policy explains how we collect, use, store, and protect information when you use Snapkoo.
By using Snapkoo, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information depending on how you use Snapkoo.
Account Information
When you create a Snapkoo account, we may collect:
- Name
- Email address
- Username
- Password or securely stored authentication credentials
- Profile information
- Profile photo, if you choose to provide one
Unsent Information
When someone leaves an Unsent for a Snapkoo user, we may collect:
- Sender's name
- Recipient's username or profile
- Selected Unsent category
- Unsent message
- Date and time the Unsent was created
Technical Information
When you access Snapkoo, we may automatically receive certain technical information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Basic usage and diagnostic information
2. How We Use Your Information
We may use the information we collect to:
- Create and manage your Snapkoo account
- Create and display your Snapkoo profile
- Deliver Unsents to the intended recipient
- Display the sender's name associated with an Unsent
- Maintain and operate the Snapkoo service
- Improve our website and features
- Detect and prevent abuse, spam, fraud, and security issues
- Respond to support requests
- Communicate important service-related information
- Comply with applicable laws and legal obligations
3. How Unsents Work
Snapkoo is different from a traditional messaging platform.
- You provide your name.
- You select a category.
- You write your message.
- The Unsent is associated with the recipient's profile.
- The recipient can see that you left an Unsent.
- The recipient can see your name.
- The actual words of the Unsent remain hidden.
4. Your Messages
Please think carefully before submitting an Unsent.
Although Snapkoo is designed to keep the message hidden from the recipient, you should not submit information that you would not want stored on our systems.
Do not use Snapkoo to submit:
- Passwords
- Financial information
- Government identification numbers
- Private medical information
- Threats
- Harassment
- Illegal content
- Personal information belonging to another person without a legitimate reason
We may remove content or restrict accounts that violate our rules or applicable laws.
5. Who Can See Your Information?
Your Profile Information
Information you choose to make public on your Snapkoo profile may be visible to people who access your shared profile link.
Your Unsent
The recipient may be informed that an Unsent was left for them and may see the sender's name and other metadata associated with the Unsent.
The actual contents of the Unsent are designed to remain hidden.
Service Providers
We may share information with trusted service providers that help us operate Snapkoo, such as:
- Hosting providers
- Database providers
- Email providers
- Security providers
- Analytics providers
- Technical service providers
6. We Do Not Sell Your Personal Information
We do not sell your personal information to third parties.
7. Cookies
Snapkoo may use cookies or similar technologies to:
- Keep you signed in
- Maintain sessions
- Remember preferences
- Improve website functionality
- Understand how the website is used
- Protect the service against abuse
You can control cookies through your browser settings. Some features of Snapkoo may not work correctly if necessary cookies are disabled.
8. Data Security
We take reasonable technical and organizational measures to protect your information from:
- Unauthorized access
- Unauthorized disclosure
- Alteration
- Loss
- Destruction
- Misuse
However, no internet-based service can guarantee absolute security.
9. Data Retention
We retain information for as long as reasonably necessary to:
- Provide Snapkoo's services
- Maintain your account
- Maintain security and prevent abuse
- Resolve disputes
- Comply with legal obligations
When information is no longer required, we may delete or anonymize it in accordance with our data retention practices and applicable law.
10. Account Deletion
You may request deletion of your Snapkoo account and associated personal information.
To request account deletion, contact us at:
Some information may need to be retained where required by law, necessary for security, or reasonably required to prevent fraud and abuse.
11. Children's Privacy
Snapkoo is not intended for children below the minimum age required to use the service under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
12. Third-Party Services
Snapkoo may use third-party services for hosting, analytics, security, email delivery, authentication, or other technical functions. These third-party services may process information according to their own privacy policies.
13. External Links
Snapkoo may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of external websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.